Place your order
Checkout
After you have
confirmed the content and details of your shopping cart, please click
“Checkout” to place your order. During checkout, you will be asked to provide:
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Your email address,
password and the delivery address.
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Your preferred shipping and
payment method.
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Any coupon codes you have
received.
Wish list
You can move the
items to “Add to Wish list” from the shopping cart. It is simply way to
bookmark the items desired for later purchase. You can still complete the
checkout process until you move the items back to the shopping cart.
Placing an order /
Order confirmation
The confirmation
email will be sent after the order is placed. We will send another email to
notify you when your order has been shipped.
Coupon code
In order to redeem
the coupon code, you must enter it into the proper text field on the “Discount
codes” page when checking out. You may use one coupon code for each order. You
cannot apply the coupon code to your order after you have completed the
checkout.
Payment
We accept:
1. Paypal
2. Bank Transfer/Telegraph
transfer (TT).
Our Bank Information as below :
Beneficiary Bank Name: BANK OF CHINA (HONG KONG) LIMITED, HONG KONG
Beneficiary Bank Address: BANK OF CHINA TOWER, 1 GARDEN ROAD,
CENTRAL, HONG KONG
Beneficiary Account Name: JUSTPRO INTERNATIONAL LIMITED
Beneficiary Address: Shop B1-B, G/F, Block B, Tonic Industrial
Centre, 19 Lam Hing Street, Kowloon Bay
Bank Code: 012
Bank Account No.: 012-356-2-004128-3 (USD)
Swift Code: BKCHHKHHXXX
Prices and taxes
Prices are
denominated in US dollars. Our pricing policy does not cover the custom import
duties and taxes.
Order Confirmation
You'll receive two
emails after you place your order and provide us with a valid email address:
1. The first confirms that
your order was received.
2. The second confirms that
your order was shipped from our warehouse.
Order status
To view or edit your
order, visit online Order Status and log in with your account and password.
Online Order Status features include:
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Check order status
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Track a shipment
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View order history
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Print an invoice
On the Your Orders page, an order status message displays above
each of your items. Order status message include
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Pending – We have not
received your payment for the order. You can edit your order details by
contacting our Customer Service.
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Processing – We have received
your payment and the order and the order is subject to payment verification.
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Process Shipment - We are
preparing your item(s) to ship. While your item(s) is/are being prepared, we
are unable to edit your order details.
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Partially Shipped - Your
order has been shipped. However, there are some items out of stock. Our
Customer Service will contact you for your further instruction.
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Complete - Your item(s)
has/have been shipped. A tracking number will be updated in online Order
Status.
Track a shipment
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As soon as your item(s)
have shipped, we'll send you a Shipment Notification email that includes your
carrier and a carrier tracking number.
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You can also view shipping
and delivery information in online Order Status. Click Track Shipment and the
Shipment Status window will display the tracking number and shipping address.
If you ordered multiple items, you may have separate tracking information for
each item.
Stock availability
and Back Order Items
In order to process
the order in an efficient way, we will ship the available items first and back
order the unavailable items. The back order shipment would NOT cost you any
extra shipping charges. Your back order will be shipped as the first priority
once the items back in stock.
Cancel Order
You can cancel your
order by contact us. However, order cannot be canceled once it was already
packed or shipped. Once it is shipped, no refund will be made for items or
shipping costs. If you are unable to cancel item(s) and need to make a return,
please review the Returns & Refunds.
View or Print
Invoice
To view or print
your invoice, login and click the "Print Invoice" button. You will
get a printable image of your invoice(s).
Shipping Cost
The shipping cost is
calculated by the weight and dimension, shipping location and shipping method.
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You can check the shipping
rate by yourself, procedures as below:
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Add item and QTY on
shopping cart
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Go to Cart
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Choose your shipping country
and province on the box of "Estimate Shipping & Handling", and
then click "Get a Quote"
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It will list the shipping
fees of standard and express for your consideration
Shipping methods
Air Parcel
We will deliver the item by Air parcel (Hong Kong Post). It usually takes 7-14 days (excluding public holidays and customs clearance), with tracking number.
UPS Express Saver
service
We will deliver the item by UPS. It usually takes 1-3 days
(excluding public holidays and customs clearance).
EMS Express shipping
We will deliver the item by EMS. It usually takes 3-5 days
(excluding public holidays and customs clearance), with tracking number.
e-Express shipping
We will deliver the item by e-Express (Under 2 kgs). It usually takes 7-14 days (excluding public holidays and customs clearance), with tracking number.
Sea
We’re sorry, we don't provide the sea transportation service.
Shipping
Restrictions
Tier 1 Airsoft work shop has a logistic team to process and handle your orders every day. We partnered with several major courier services to ensure your order is delivered to you in a timely manner. Our partnering couriers include Hong Kong Post, EMS, UPS, and USPS. We ship our products to most of the countries includes the following: Argentina, Australia, Austria, Azerbaijan, Belgium, Bermuda, Bhutan, Brazil, Brunei Darussalam, Bulgaria, Canada, Central African Republic, Chad, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia (Republic of), Fiji, Finland, France, French Guiana, Germany, Ghana, Gibraltar, Greece, Greenland, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, South, Lao PDR, Latvia, Lithuania (Republic of), Luxembourg, Malaysia, Maldives (Republic of), Malta, Mariana Islands, Mexico, Nepal, Netherlands, Netherlands Antilles, Aruba, New Caledonia, New Zealand, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Réunion, Romania, Russian Federation (Russia), Singapore, Slovak Republic (Slovakia), Slovenia (Republic of), South Africa (Republic of), Spain, Sri Lanka (Republic of), Sudan, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Venezuela, Vietnam, and Virgin Islands of the U.S.A.
Some countries such
as Australia prohibited import of airsoft guns. However, we still ship combat
gears and accessories to these countries. If your country is not shown above,
please contact us for more information about our shipping service.
APO/FPO Address
All airsoft guns cannot be shipped to APO/FPO addresses.
Canada Customers
We ship airsoft part to Canada. However, importing silencer to
Canada is illegal. If we find your order included silencer, we will take it out
and ship the remaining items. A refund will be made for the silencer.
New Zealand
Customers
We provide airsoft parts mailing service only.
Lithium battery
Lithium battery can
be shipped by UPS. If you choose e-Express or Air Parcel Shipping or EMS for
you Lithium battery orders, we will use UPS to ship your package.
Some countries have
strict regulations for importing lithium batteries, please consult your local
custom before ordering.
Problems with your
shipment
If you received the
wrong product or it was damaged during shipping, please contact us.
Return Policy
The return policy
applies to any purchase made through t1airsoftws.com retail website. We offer
30 days Return Policy for factory defective items from the date of arrival at
your shipping address. A 15% handling fee of the item price would be charged
for any returned item.
The returned item
from you must meet the requirements stated below:
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Customers are responsible
for the return shipping costs.
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Customized products are not
refundable in any circumstances.
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All returns, for any
reason, must be packaged with instruction booklets and all other supplied
accessories when it was first delivered to you.
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Items are regular price
items sales. Return and refund policy are not applied on discounted items.
How to return
Before returning,
you must contact us and receive our approval.
Refunds
Once we receive your
item(s), a refund will be processed. The way your refund is processed depends
on your original payment method. Customized products are not refundable and not
exchangeable in any circumstances. As long as importing airsoft is legal in your
country, we have money back guarantee to make sure you receive your order. For
more information about this issue, please contact us. A 15% handling fee of the
item price would be charged for ANY returned item.
Changes and
cancellations
You can cancel your
order by sending email to us. However, order cannot be canceled while it is
being prepared or once it is shipped. If you are unable to cancel item(s) and
need to make a return, please review the Returns & Refunds. In any cases of
cancellation, a 15% handling fee of the total item prices would be charged.
Shipping cost will not be refunded if the order is shipped.
PRIVACY POLICY
Tier 1 Airsoft work
shop Privacy and Security Measure are designed to assist you-businesses,
consumers and the general public in understanding how we collect and use the
personal information you provide to us, and to help you make informed decisions
when using our web site and all of our related services therein.
OVERVIEW
The privacy practice
of this statement applies to our services available under the domain and
sub-domains of www.t1airsoftws.com (the "Site"). By visiting these
websites you agree to be bound by the terms and conditions of this Privacy
Policy.
THE USE OF
INFORMATION COLLECTED
Information obtained
through online registration or email is used solely for the purpose of
purchases or product transactions in our company in order to process your
shipments in a timely manner. We will not distribute, share or sell your
information to any third parties in any ways for the protection of your
privacy. We also automatically track certain information based on your shopping
pattern on our websites. The information will be used for the purposes of
managing and expanding our business activities and providing customer service.
Occasionally, we may use the information to notify you about important changes
to our Websites, new services and special offers we think you will find
valuable.
CHILDREN'S PRIVACY
If you are under 18,
please visit our website with your parent's guidance. Dependency on your local
law, airsoft may not be legally sold to or operated by children under 18.
Please check with your local law before placing the orders.
IP ADDRESS
The use of your IP
address is to assist in diagnosing problems and administering our website. Your
IP address will be stored for security purpose. We utilize state-of-the-art
technology to counter check your payment address along with IP address to avoid
any fraud credit card and payment submission.
COOKIES
We use data service
such as "Cookies" on the shopping cart system of the Site to assist
you in shopping through our online store. "Cookies" are small files
placed on your hard drive that assist us in providing our services. Most
"Cookies" are "session cookies", meaning that they are
automatically deleted from your hard drive at the end of a session. You are
always free to decline our cookies if your browser permits, although in that
case you may not be able to use certain features on the Sites. Most likely, we
employ your "Cookies" to keep track on your shopping cart for our
recognition. Cookies, in conjunction with our Web server's log files, allow us
to calculate the aggregate number of people visiting our Web site and which
parts of the site are most popular. This helps us gather feedback in order to
constantly improve our Web site and better serve you. Cookies do not allow us
to gather any personal information about you and we do not generally store any
personal information that you provided to us in your cookies.
EMAIL AND
NEWSLETTERS
We email you simply
for the confirmation on your order and/or communication with you about the
transactions. We send newsletters through email to you periodically to announce
the latest airsoft products and services. If you do not wish to receive any
promotional or marketing e-mails and/or surface mail marketing letters, you may
opt-out of receiving those communications by sending us the e-mail with the
subject line "Unsubscribe" to or e-mail address.
SECURITY
Our security system
monitors and prevents from any unauthorized disclosure of personal information.
We utilize a licensed system in supervision. When you go through checkout, all
your personal information is submitted through both industry standard SSL
(Secure Sockets Layer) encryption to protect your confidentiality. Pages
utilizing this technology will have URLs that start with HTTPS instead of HTTP.
UPDATES OF PRIVACY
INTRODUCTION
Our Privacy
Statements and Policy are subject to periodic review and change.
TERMS AND CONDITIONS
The following terms
and conditions govern your visit, access to, and use of, this website located
at http://www.t1airsoftws.com operated by Tier 1 Airsoft work shop, and any of
Tier 1 Airsoft work shop's services accessible through the website. By using
this http://www.t1airsoftws.com or submitting an order for products or
services, you indicate your acceptance of, and agreement to be bounded by, the
terms and condition of t1airsoftws.com.
WEBSITE CONTENTS
The contents of site
may be changed by Tier 1 Airsoft work shop in the future without prior notice.
It is you, as a user, to occasionally return to our site and receive the latest
updates of the terms and condition. Any amendments of terms and conditions will
be taken in effect immediately. Your usage of t1airsoftws.com following any
changes will constitute agreement to such amendments. It is possible for the
contents of the site to have typographical errors, inaccuracies data or
omissions for the item descriptions, pricing and availability. We reserve the
right to correct any errors, inaccuracies or omissions and to change or update
information at any time without prior notice. We apologize for any
inconvenience caused. If you are not completely satisfied with your purchase
please feel free to contact us for more detail.
ORDER LIMITATION AND
RIGHTS OF REFUSAL
Due to the quick
turnovers of certain items, t1airsoftws.com reserves the right at any time to
amend the number of certain products that you have purchased. If that is the
case, we will contact you directly and provide you with different options
available at that time. We will try our best to fulfill your order request.
However, in all circumstances, t1airsoftws.com reserves the final decision to
refuse any order.
CHANGES TO THIS
TERMS AND CONDITIONS
t1airsoftws.com reserves the right to change or modify any of the terms and conditions contained in this User Agreement, or any policy of the Site, at any time without prior notice. Any changes or modifications to this User Agreement or policy will take immediate effect upon posting of the revisions. Please review this User Agreement and any other applicable policies periodically in order to understand the terms and conditions that apply.