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Checkout

After you have confirmed the content and details of your shopping cart, please click “Checkout” to place your order. During checkout, you will be asked to provide:

l   Your email address, password and the delivery address.

l   Your preferred shipping and payment method.

l   Any coupon codes you have received.

 

Wish list

You can move the items to “Add to Wish list” from the shopping cart. It is simply way to bookmark the items desired for later purchase. You can still complete the checkout process until you move the items back to the shopping cart.

 

Placing an order / Order confirmation

The confirmation email will be sent after the order is placed. We will send another email to notify you when your order has been shipped.

 

Coupon code

In order to redeem the coupon code, you must enter it into the proper text field on the “Discount codes” page when checking out. You may use one coupon code for each order. You cannot apply the coupon code to your order after you have completed the checkout.

 

Payment

We accept:

1.        Paypal

2.        Bank Transfer/Telegraph transfer (TT).

Our Bank Information as below :

Beneficiary Bank Name: BANK OF CHINA (HONG KONG) LIMITED, HONG KONG

Beneficiary Bank Address: BANK OF CHINA TOWER, 1 GARDEN ROAD, CENTRAL, HONG KONG

Beneficiary Account Name: JUSTPRO INTERNATIONAL LIMITED

Beneficiary Address: Shop B1-B, G/F, Block B, Tonic Industrial Centre, 19 Lam Hing Street, Kowloon Bay

Bank Code: 012

Bank Account No.: 012-356-2-004128-3 (USD)

Swift Code: BKCHHKHHXXX

 

Prices and taxes

Prices are denominated in US dollars. Our pricing policy does not cover the custom import duties and taxes.

 

Order Confirmation

You'll receive two emails after you place your order and provide us with a valid email address:

1.  The first confirms that your order was received.

2.  The second confirms that your order was shipped from our warehouse.

 

Order status

To view or edit your order, visit online Order Status and log in with your account and password.

Online Order Status features include:

l   Check order status

l   Track a shipment

l   View order history

l   Print an invoice

 

On the Your Orders page, an order status message displays above each of your items. Order status message include

l   Pending We have not received your payment for the order. You can edit your order details by contacting our Customer Service.

l   Processing We have received your payment and the order and the order is subject to payment verification.

l   Process Shipment - We are preparing your item(s) to ship. While your item(s) is/are being prepared, we are unable to edit your order details.

l   Partially Shipped - Your order has been shipped. However, there are some items out of stock. Our Customer Service will contact you for your further instruction.

l   Complete - Your item(s) has/have been shipped. A tracking number will be updated in online Order Status.

 

Track a shipment

l   As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes your carrier and a carrier tracking number.

l   You can also view shipping and delivery information in online Order Status. Click Track Shipment and the Shipment Status window will display the tracking number and shipping address. If you ordered multiple items, you may have separate tracking information for each item.

 

Stock availability and Back Order Items

In order to process the order in an efficient way, we will ship the available items first and back order the unavailable items. The back order shipment would NOT cost you any extra shipping charges. Your back order will be shipped as the first priority once the items back in stock.

 

Cancel Order

You can cancel your order by contact us. However, order cannot be canceled once it was already packed or shipped. Once it is shipped, no refund will be made for items or shipping costs. If you are unable to cancel item(s) and need to make a return, please review the Returns & Refunds.

 

View or Print Invoice

To view or print your invoice, login and click the "Print Invoice" button. You will get a printable image of your invoice(s).

 

Shipping Cost

The shipping cost is calculated by the weight and dimension, shipping location and shipping method.

l   You can check the shipping rate by yourself, procedures as below:

l   Add item and QTY on shopping cart

l   Go to Cart

l   Choose your shipping country and province on the box of "Estimate Shipping & Handling", and then click "Get a Quote"

l   It will list the shipping fees of standard and express for your consideration

 

Shipping methods

 

Air Parcel

We will deliver the item by Air parcel (Hong Kong Post). It usually takes 7-14 days (excluding public holidays and customs clearance), with tracking number.

UPS Express Saver service

We will deliver the item by UPS. It usually takes 1-3 days (excluding public holidays and customs clearance).

EMS Express shipping

We will deliver the item by EMS. It usually takes 3-5 days (excluding public holidays and customs clearance), with tracking number.

e-Express shipping

We will deliver the item by e-Express (Under 2 kgs). It usually takes 7-14 days (excluding public holidays and customs clearance), with tracking number.

Sea

We’re sorry, we don't provide the sea transportation service.

 

Shipping Restrictions

Tier 1 Airsoft work shop has a logistic team to process and handle your orders every day. We partnered with several major courier services to ensure your order is delivered to you in a timely manner. Our partnering couriers include Hong Kong Post, EMS, UPS, and USPS. We ship our products to most of the countries includes the following: Argentina, Australia, Austria, Azerbaijan, Belgium, Bermuda, Bhutan, Brazil, Brunei Darussalam, Bulgaria, Canada, Central African Republic, Chad, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia (Republic of), Fiji, Finland, France, French Guiana, Germany, Ghana, Gibraltar, Greece, Greenland, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, South, Lao PDR, Latvia, Lithuania (Republic of), Luxembourg, Malaysia, Maldives (Republic of), Malta, Mariana Islands, Mexico, Nepal, Netherlands, Netherlands Antilles, Aruba, New Caledonia, New Zealand, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Réunion, Romania, Russian Federation (Russia), Singapore, Slovak Republic (Slovakia), Slovenia (Republic of), South Africa (Republic of), Spain, Sri Lanka (Republic of), Sudan, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Venezuela, Vietnam, and Virgin Islands of the U.S.A.

Some countries such as Australia prohibited import of airsoft guns. However, we still ship combat gears and accessories to these countries. If your country is not shown above, please contact us for more information about our shipping service.

 

APO/FPO Address

All airsoft guns cannot be shipped to APO/FPO addresses.

 

Canada Customers

We ship airsoft part to Canada. However, importing silencer to Canada is illegal. If we find your order included silencer, we will take it out and ship the remaining items. A refund will be made for the silencer.

 

New Zealand Customers

We provide airsoft parts mailing service only.

 

Lithium battery

Lithium battery can be shipped by UPS. If you choose e-Express or Air Parcel Shipping or EMS for you Lithium battery orders, we will use UPS to ship your package.

Some countries have strict regulations for importing lithium batteries, please consult your local custom before ordering.

 

Problems with your shipment

If you received the wrong product or it was damaged during shipping, please contact us.

 

Return Policy

The return policy applies to any purchase made through t1airsoftws.com retail website. We offer 30 days Return Policy for factory defective items from the date of arrival at your shipping address. A 15% handling fee of the item price would be charged for any returned item.

 

The returned item from you must meet the requirements stated below:

l   Customers are responsible for the return shipping costs.

l   Customized products are not refundable in any circumstances.

l   All returns, for any reason, must be packaged with instruction booklets and all other supplied accessories when it was first delivered to you.

l   Items are regular price items sales. Return and refund policy are not applied on discounted items.

 

How to return

Before returning, you must contact us and receive our approval.

 

Refunds

Once we receive your item(s), a refund will be processed. The way your refund is processed depends on your original payment method. Customized products are not refundable and not exchangeable in any circumstances. As long as importing airsoft is legal in your country, we have money back guarantee to make sure you receive your order. For more information about this issue, please contact us. A 15% handling fee of the item price would be charged for ANY returned item.

 

Changes and cancellations

You can cancel your order by sending email to us. However, order cannot be canceled while it is being prepared or once it is shipped. If you are unable to cancel item(s) and need to make a return, please review the Returns & Refunds. In any cases of cancellation, a 15% handling fee of the total item prices would be charged. Shipping cost will not be refunded if the order is shipped.

 

PRIVACY POLICY

Tier 1 Airsoft work shop Privacy and Security Measure are designed to assist you-businesses, consumers and the general public in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.

 

OVERVIEW

The privacy practice of this statement applies to our services available under the domain and sub-domains of www.t1airsoftws.com (the "Site"). By visiting these websites you agree to be bound by the terms and conditions of this Privacy Policy.

 

THE USE OF INFORMATION COLLECTED

Information obtained through online registration or email is used solely for the purpose of purchases or product transactions in our company in order to process your shipments in a timely manner. We will not distribute, share or sell your information to any third parties in any ways for the protection of your privacy. We also automatically track certain information based on your shopping pattern on our websites. The information will be used for the purposes of managing and expanding our business activities and providing customer service. Occasionally, we may use the information to notify you about important changes to our Websites, new services and special offers we think you will find valuable.

 

CHILDREN'S PRIVACY

If you are under 18, please visit our website with your parent's guidance. Dependency on your local law, airsoft may not be legally sold to or operated by children under 18. Please check with your local law before placing the orders.

 

IP ADDRESS

The use of your IP address is to assist in diagnosing problems and administering our website. Your IP address will be stored for security purpose. We utilize state-of-the-art technology to counter check your payment address along with IP address to avoid any fraud credit card and payment submission.

 

COOKIES

We use data service such as "Cookies" on the shopping cart system of the Site to assist you in shopping through our online store. "Cookies" are small files placed on your hard drive that assist us in providing our services. Most "Cookies" are "session cookies", meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Sites. Most likely, we employ your "Cookies" to keep track on your shopping cart for our recognition. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve you. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

 

EMAIL AND NEWSLETTERS

We email you simply for the confirmation on your order and/or communication with you about the transactions. We send newsletters through email to you periodically to announce the latest airsoft products and services. If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by sending us the e-mail with the subject line "Unsubscribe" to or e-mail address.

 

SECURITY

Our security system monitors and prevents from any unauthorized disclosure of personal information. We utilize a licensed system in supervision. When you go through checkout, all your personal information is submitted through both industry standard SSL (Secure Sockets Layer) encryption to protect your confidentiality. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP.

 

UPDATES OF PRIVACY INTRODUCTION

Our Privacy Statements and Policy are subject to periodic review and change.

 

TERMS AND CONDITIONS

The following terms and conditions govern your visit, access to, and use of, this website located at http://www.t1airsoftws.com operated by Tier 1 Airsoft work shop, and any of Tier 1 Airsoft work shop's services accessible through the website. By using this http://www.t1airsoftws.com or submitting an order for products or services, you indicate your acceptance of, and agreement to be bounded by, the terms and condition of t1airsoftws.com.

 

WEBSITE CONTENTS

The contents of site may be changed by Tier 1 Airsoft work shop in the future without prior notice. It is you, as a user, to occasionally return to our site and receive the latest updates of the terms and condition. Any amendments of terms and conditions will be taken in effect immediately. Your usage of t1airsoftws.com following any changes will constitute agreement to such amendments. It is possible for the contents of the site to have typographical errors, inaccuracies data or omissions for the item descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We apologize for any inconvenience caused. If you are not completely satisfied with your purchase please feel free to contact us for more detail.

 

ORDER LIMITATION AND RIGHTS OF REFUSAL

Due to the quick turnovers of certain items, t1airsoftws.com reserves the right at any time to amend the number of certain products that you have purchased. If that is the case, we will contact you directly and provide you with different options available at that time. We will try our best to fulfill your order request. However, in all circumstances, t1airsoftws.com reserves the final decision to refuse any order.

 

CHANGES TO THIS TERMS AND CONDITIONS

t1airsoftws.com reserves the right to change or modify any of the terms and conditions contained in this User Agreement, or any policy of the Site, at any time without prior notice. Any changes or modifications to this User Agreement or policy will take immediate effect upon posting of the revisions. Please review this User Agreement and any other applicable policies periodically in order to understand the terms and conditions that apply.